All ORTLIEB products are backed by a 5-year warranty against defects in material and manufacturing.
This item is sold as a special order, meaning we do not stock it but can order it as needed. If your order is combined with other standard items, those items will ship immediately or when available.
Please Note: All Cancellations and Returns of Special Order Items will incur a cancellation fee of 25% of the value of the item.
For special order items, there are two shipping options:
Standard shipping puts the order into our system as a standard backorder. As with other backorders, we order from our supplier with our next regular order. We place new orders with our suppliers every 1 to 8 weeks.
When rush shipping is selected, we place an order for the items immediately from our supplier.
Supplier Delays on Both Standard and Rush Shipping
- Expect rush shipping times to take between 6 to 12 business days.
- We cannot offer any faster shipping times and cannot provide exact shipping times due to a variety of factors.
- If you have a very high priority need that is beyond our 6 to 12 day estimate, PLEASE CALL THE PRODUCT MANUFACTURER DIRECTLY.
- Due to a variety of factors, occasionally there will be a delay from the supplier after we place the order for your special order item. These factors can include mistakes or slow processing by our supplier or lack of availability for the item by the supplier.
- Because special order items are not part of our regular inventory flow, we cannot provide full service in tracking down delays. We can only go to the extent of verifying that we have ordered (or plan to order) the item from our supplier. If you would like to pursue the status of a delayed special order item further, we can provide you with the purchase order number that we used for ordering the item and the details to contact our accounts representative with our supplier.