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At Lone Peak they work hard to design innovative and practical packs that will last a lifetime. They Back this philosophy by guaranteeing all Lone Peak equipment to be free of defects in materials and workmanship during the life of the pack. However, no pack is indestructible, therefore we cannot cover defects attributed to misuse, alteration or normal wear and tear. Warranty service is available to the original owner by returning the product cleaned, insured, and post paid. If the product is determined to be defective, they will repair or replace it, free of charge, without unnecessary delay. Should you encounter a problem not covered by warranty, they will gladly repair the product as inexpensively as possible.